Neste post você encontra frases úteis para ligações telefônica e conference calls. Treine e tenha essa lista sempre que precisar, principalmente quando a conexão está ruim ;)
As frases foram retiradas de diferentes níveis do material Market Leader, que usamos em alguns dos nossos cursos.
Could I speak to Carmela Cantani, please?
This is Erika Mueller from KMV.
Is this the sales/finance/marketing department?
I'm calling about ...
Could you transfer me to the IT department, please?
Could you tell him/her that I called?
Could you ask him/her to call me back?
Can I leave a message, please?
Hello, Matt speaking.
Good morning, David Seymour speaking.
Hello, this is Carl Fisher.
Who's calling, please?
Could you tell me what it's about?
I'll put you through.
One moment, I’ll connect you.
Can you hold?
He seems to be with someone right now. Can I get him to call you?
I'm afraid there's no answer. Can I take a message?
I’m sorry, she’s not available at the moment. Can I take a message?
Thank you, bye.
Thanks for your help, bye.
ASKING FOR REPETITION
Sorry, could you repeat that?
I didn't (quite) catch that.
Could you speak up, please?
Could you say that again, please?
ASKING FOR CLARIFICATION
What do you mean by ... ?
What does ... mean?
Could you clarify that?
Would/Could you spell that, please?
Can I read that back to you?
PROBLEMS WITH UNDERSTANDING
Sorry, I'm not with you.
Sorry, I don't follow you.
Sorry, I'm not sure I know what you mean.
ASKING FOR FURTHER INFORMATION
Could you give me some more details, please?
Could you be a bit more specific?
Could you explain that in more detail?
Sorry, it's a bad line. Can I call you back?
It's a terrible connection.
I'm afraid I'll have to get back to you later.
Sorry, we were cut off.
SUMMARISING THE CALL
Let me go over what we've agreed.
Let me just summarise ...
E aqui alguns termos que usamos para falar sobre telefones e telefonemas, com exemplos e traduções.
Answer - verb
Atender (o telefone)
I phoned the shop but nobody answered so I guess they're closed.
Busy (ame) or engaged (bre) - adj
If the line's busy and you can't get through, call again later.
Busy signal (ame) or engaged tone (bre) - noun
Som de ocupado
Mum's always on the phone after dinner, so i'll get a busy signal if I call now.
Call - noun
I'm sorry, but I really have to take this call.
Call - verb
If you need a lift home, call me and i'll come and get you.
Caller - noun
Quem faz a ligação
I spoke to hundreds of callers every day while I was a receptionist.
Charge or recharge - verb
Don't forget to charge your phone before you go camping.
Conference call - noun
I'm having a conference call with some old friends tonight.
Cordless phone - noun
Telefone sem fio
Have you seen the cordless phone? I had it in the bathroom but it isn't there now.
Dial - verb
Are you sure you dialled the right number?
Dialling tone (bre) or dial tone (ame) - noun
Som de telefone tocando
I think the line's dead. There's no dial tone when you pick up the phone.
Hang up - verb
Desligar (a ligação)
Someone called, but as soon as they heard my voice they hung up.
Landline - noun
We've all got smartphones, so do we really need a landline in the house?
Line or connection - noun
The line was really bad so I called again to get a better connection.
Missed call - noun
I check my missed calls every night in case i've missed an important one.
Pay phone or phone booth - noun
There aren't many pay phones left these days.
Pick up - verb
Atender (o telefone). Literalmente “pegar” o telefone fixo da base.
The phone rang and everbody stared at it. Then Maria slowly picked it up.
Return a call or call sb back - verb
Retornar uma ligação, ligar de volta
He didn't return my call, so I knew something was wrong.
Ring - verb
Tocar (som do telefone)
The phone was in the bathroom so I didn't hear it ring.